Shipping policy
Shipping Information
At Silky Charm, we are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
During peak seasons, promotional events, product launches, or holidays, processing times may be slightly longer.
Estimated Delivery Times
Singapore
Estimated delivery time: 2–5 business days
Malaysia
Estimated delivery time: 4–8 business days
Australia & New Zealand
Estimated delivery time: 5–12 business days
United States & Canada
Estimated delivery time: 7–14 business days
United Kingdom
Estimated delivery time: 7–14 business days
Other International Destinations
Estimated delivery time: 7–21 business days depending on destination and customs processing.
Please note that delivery times are estimates only and are not guaranteed.
Shipping Partners
To ensure reliable delivery, Silky Charm may use a combination of trusted local and international shipping providers, including but not limited to:
Local Deliveries
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SingPost
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Ninja Van
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J&T Express
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Local Courier Partners
International Deliveries
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DHL Express
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FedEx
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UPS
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Local Postal Partners
Shipping carriers may vary depending on the destination country and shipping method selected.
Tracking Your Order
Once your order has been shipped, a tracking number will be provided via email whenever tracking is available.
Please allow up to 48 hours for tracking information to update after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Silky Charm is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided is accurate and complete.
Silky Charm is not responsible for orders shipped to incorrect addresses provided during checkout.
If you notice an error in your shipping information, please contact us immediately at:
Lost or Delayed Packages
If your package appears delayed, lost, or has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate and assist you in resolving the issue as quickly as possible.